Negotiating with Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
(eAudiobook)

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Published
Ascent Audio, 2016.
Format
eAudiobook
Status
Available Online

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Physical Description
5h 30m 0s
Language
English
ISBN
9781469034591

Syndetics Unbound

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Citations

APA Citation, 7th Edition (style guide)

Steve Reilly., Steve Reilly|AUTHOR., & Steven Menasche|READER. (2016). Negotiating with Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table . Ascent Audio.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Steve Reilly, Steve Reilly|AUTHOR and Steven Menasche|READER. 2016. Negotiating With Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win At the Bargaining Table. Ascent Audio.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Steve Reilly, Steve Reilly|AUTHOR and Steven Menasche|READER. Negotiating With Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win At the Bargaining Table Ascent Audio, 2016.

MLA Citation, 9th Edition (style guide)

Steve Reilly, Steve Reilly|AUTHOR, and Steven Menasche|READER. Negotiating With Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win At the Bargaining Table Ascent Audio, 2016.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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Grouped Work ID35c64254-ae8e-b3b6-687c-77429e62f580-eng
Full titlenegotiating with tough customers never take no for a final answer and other tactics to win at the bargaining table
Authorreilly steve
Grouping Categorybook
Last Update2023-08-15 21:00:35PM
Last Indexed2024-03-27 02:46:28AM

Book Cover Information

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First LoadedJan 15, 2024
Last UsedJan 15, 2024

Hoopla Extract Information

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    [synopsis] => Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just "take it or leave it." You may think you are negotiating, but if the other side isn't playing, you aren't either. 

Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:

1. they give ground too easily, and;

2. they get nothing in return.

When dealing with tough customers it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating With Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return.

Using a cooperative, collaborative approach in a hardball negotiation just doesn't work. Tough negotiators will play win-win, but only if they have nothing to lose.

Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator...and vice versa.
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