The Service State: Rhetoric, Reality and Promise
(eBook)

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Published
University of Ottawa Press, 2011.
Format
eBook
Status
Available Online

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Language
English
ISBN
9780776619156

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Citations

APA Citation, 7th Edition (style guide)

Patrice Dutil., Patrice Dutil|AUTHOR., Cosmo Howard|AUTHOR., John Langford|AUTHOR., & Jeffrey Roy|AUTHOR. (2011). The Service State: Rhetoric, Reality and Promise . University of Ottawa Press.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Patrice Dutil et al.. 2011. The Service State: Rhetoric, Reality and Promise. University of Ottawa Press.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Patrice Dutil et al.. The Service State: Rhetoric, Reality and Promise University of Ottawa Press, 2011.

MLA Citation, 9th Edition (style guide)

Patrice Dutil, et al. The Service State: Rhetoric, Reality and Promise University of Ottawa Press, 2011.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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Grouping Information

Grouped Work ID253619c9-88c7-4a57-1cee-014fd2759de6-eng
Full titleservice state rhetoric reality and promise
Authordutil patrice
Grouping Categorybook
Last Update2023-08-02 21:01:26PM
Last Indexed2024-03-27 02:32:15AM

Book Cover Information

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First LoadedNov 25, 2023
Last UsedNov 25, 2023

Hoopla Extract Information

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This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.
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