Legendary service : the key is to care
(Book)
Published
New York : McGraw-Hill, [2014].
Format
Book
Physical Desc
xi, 161 pages ; 22 cm
Status
Description
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More Details
Published
New York : McGraw-Hill, [2014].
Street Date
1404
Language
English
Notes
Description
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"--publisher.
Copies
Location | Call Number | Status | Due Date |
---|---|---|---|
Hudson Regional Library - BOOK - Adult | 658.812 LEGENDARY | Checked Out | April 17, 2024 |
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Citations
APA Citation, 7th Edition (style guide)
Blanchard, K. H., Cuff, K., & Halsey, V. (2014). Legendary service: the key is to care . McGraw-Hill.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Blanchard, Kenneth H, Kathy. Cuff and Victoria. Halsey. 2014. Legendary Service: The Key Is to Care. McGraw-Hill.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Blanchard, Kenneth H, Kathy. Cuff and Victoria. Halsey. Legendary Service: The Key Is to Care McGraw-Hill, 2014.
MLA Citation, 9th Edition (style guide)Blanchard, Kenneth H., Kathy Cuff, and Victoria Halsey. Legendary Service: The Key Is to Care McGraw-Hill, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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