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In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com. If you are tired of the same old negotiation manuals, then you have come to the right place. Never Split...
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English
Description
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward
Don't have much time?...
Author
Language
English
Description
Instant messaging applications have shifted the way we communicate with customers. Customer demands range from simple to complex with chat agents being expected to effectively handle them all. This new paradigm requires a unique set of skills in addition to the traditional customer service responsibilities. Increase your productivity by quickly ascertaining a customer's needs and responding appropriately in chat communications.
Learn tools and...
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Series
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English
Description
Working remotely gives you flexibility and independence. But it can pose challenges when you need to team up with colleagues or coworkers. Virtual Collaboration covers the basics of working productively--and collaboratively--from anywhere. You'll learn to:
Communicate clearly over a variety of media
Bond with colleagues across the wires
Keep others--and yourself-accountable
Avoid and mitigate tech glitches
Don't have much time? Get up to speed...
Author
Series
Language
English
Description
Whether you're new to running meetings or a seasoned executive with no time to waste, leading effective (and even pleasant!) meetings is a must.
Running Meetings guides you through the basics of:
• Crafting a useful agenda
• Inviting the right team members
• Making sure everyone's voice is heard while avoiding conflict
• Capturing decisions, ideas, and follow-up tasks
• Don't have much time?
Get up to speed fast on the most essential...
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Series
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English
Description
Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. Leading Virtual Teams walks you through the basics of:
Connecting your people to each other--and to the team's mission
Surmounting language, distance, and technology barriers
Identifying and using the right communication channels
Don't have much time? Get up to speed fast on the most essential...
Author
Series
Language
English
Description
From crackly conference lines to pixelated video, virtual meetings can be problematic. But you can host a productive conversation in which everyone participates. Running Virtual Meetings takes you through the basics of:
Selecting the right virtual venue
Giving participants the information and support they need to connect and contribute
Establishing and enforcing a common meeting etiquette
Following up from afar
Don't have much time? Get up to...
Author
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English
Description
"A family that prays together stays together." That's what they say, but what about a family that writes together? Well, that writing family WINS together.
In 2015, award-winning author and playwright Charron Monaye accepted a challenge presented and birthed her greatest legacy, Pen Legacy Publishing. She relied on everything she knew about the literary industry and passed the torch, coaching and publishing new authors within various genres. In 2020,...
Author
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English
Description
Employee satisfaction surveys constantly reveal the need for companies to improve communication. One's ability to speak and write are necessary for effective communication, but too often the need to listen is forgotten. Real communication is a two-way process that requires a sender and a receiver. Focusing on both capabilities will help you strengthen communication across the company. Teach leaders and employees to recognize listening as an engaging...
11) Presentations
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Series
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English
Description
Feeling stressed about your upcoming presentation? Whether you're nervous about how you'll organize your thoughts or how you'll articulate them on the big day, Presentations provides the quick guidelines and expert tips you need to:
Craft your message
Prepare and rehearse effectively
Engage your audience
Manage Q&A sessions
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether...
Author
Language
English
Description
How many times have you told someone, "You're not listening to what I'm saying?" Has anyone ever said that to you? Listening is as critical as sending clear messages for effective communication to occur. Misunderstandings lead to dissatisfied customers, disgruntled employees, poor hiring decisions, and diminished trust. Conversely, effective communication improves relationships, increases customer satisfaction, builds trust, improves morale, and minimizes...
Author
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English
Description
For well over a century-- from the hallowed halls of government to the executive boardrooms of Fortune 500 companies, to the meeting halls of labor unions--Roberts Rules of Order has been the how-to authority on applying organizational intelligence to deliberative assemblies. When properly utilized, Robert's Rules ensure that the best ideas, not just the loudest, are always allowed to surface. They ensure that problems identified are not forgotten,...
Author
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English
Description
Miscommunications cost companies more than most people realize. They create conflict, reduce morale, hinder goals, increase turnover, decrease sales, hamper recruitment, etc. As a trainer, you greatly impact the culture of the company and have the opportunity to set the tone for a positive work environment. Improve employee competence in speaking, building rapport, and storytelling to get results.
This trainer guide provides tips and pointers to...
Author
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English
Description
Do you want to discover how social technologies transform individuals and organisations? Are you looking for hands-on tips on how to implement this technology? Are you ready to steal ideas from the very people who succeeded? Then this book is exactly what you need.
In this book, you will find:
• 15 authors from across the globe share their experiences, successes and failures.
• From the more philosophical matters, and tool-related questions,...
16) Managing Up
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Series
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English
Description
Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political games or compromising your character? Managing Up offers concise, expert tips on:
Understanding your manager's priorities and pressures
Setting a positive tone for the relationship
Managing expectations--and egos
Earning trust and respect
Don't have much time? Get up to speed fast on the most...
17) Osez convaincre
Author
Series
Language
Français
Description
Une compétence accessible
Cet ouvrage collectif propose d'apprendre à choisir les bons moyens pour captiver un auditoire et convaincre du bien-fondé de son opinion ou de ses idées. Pas à pas, il invite le lecteur à s'approprier le b.a.-ba de l'orateur persuasif, au travers de méthodes et de conseils professionnels pour construire son argumentation, utiliser les bons types d'arguments, s'appuyer sur des techniques de persuasion efficaces,...
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Description
Are your employees meeting their goals? Is their work improving over time? Understanding where your employees are succeeding-and falling short-is a pivotal part of ensuring you have the right talent to meet organizational objectives.
In order to work with your people and effectively monitor their progress, you need a system in place. The HBR Guide to Performance Management provides a new multi-step, cyclical process to help you keep track of your...
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English
Description
Make every minute count.
Your calendar is full, and yet your meetings don't always seem to advance your work. Problems often arise with unrealistic or vague agendas, off-track conversations, tuned-out participants who don't know why they're there, and follow-up notes that no one reads-or acts on. Meetings can feel like a waste of time. But when you invest a little energy in preparing yourself and your participants, you'll stay focused, solve problems,...
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English
Description
Help your people reach their potential.
As a manager, it's your responsibility to ensure your team is motivated and performing at a high level. But recent data reveals abysmal engagement levels among workers around the globe. How do you fix the problem--before your most talented people walk out the door?
By understanding what drains your employees, you can increase their job satisfaction and push them toward achieving their goals. The HBR Guide...
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