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From the New York Times bestselling author and top pollster Dr. Frank Luntz comes an unprecedented examination of communication excellence and how top performers win in all areas of human endeavor by utilizing superb communication skills. From Mike Bloomberg and Arnold Schwarzenegger to business icons Rupert Murdoch, Steve Wynn, and Fred Smith; to the CEOs of MGM Resorts, J. Crew, and Gibson Guitar; to legendary sports superstars like Larry Bird,...
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The remote work revolution has been rapidly accelerated by the COVID-19 pandemic. Organizations as big as Twitter have learned their employees didn't need an office to get great results, and employees are using the flexibility of remote work to live where they want, ditch their commutes and live a work-life integration that works for them.
Remote work is here to stay, and the companies that do it well will have a clear competitive advantage in the...
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"Leadership Mastery: Ten Steps to Unlock Your Full Potential" is a must-read for aspiring leaders, seasoned professionals, and anyone seeking to enhance their leadership abilities. It serves as a guidebook and mentor, providing invaluable insights and practical strategies that will inspire, empower, and guide readers on their leadership journey.
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Leaders! Are you facing a storm of change in your workplace?
Are your people anxious, confused, distracted, resistant or angry as they grapple with uncertainty?
Do you spend your days trying to implement and defend changes you can't control and may not even agree with?
Leadership is about people. Yet many leaders find themselves responsible for implementing change without ever being taught the foundations of HOW to support and lead people THROUGH...
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English
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Why is Jägermeister the most popular brand nobody likes? Why do women pay more to be fascinating than they spend on food and clothes? What raises the price of gummy worms by 1000%?
And then there’s the most important question of all: How can your brand become impossible to resist? Master marketer Sally Hogshead reveals the surprising answers, providing readers with a framework to fascinating anyone.
The
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Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.
But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers...
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DON'T LET YOUR WRITING HOLD YOU BACK.
When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it's a skill you must cultivate to succeed: You'll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over.
The HBR Guide to Better Business Writing, by writing expert Bryan A. Garner, gives you the tools you need to express your...
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This user-friendly book is filled with guidelines to help you write performance objectives, reviews, appraisals, and other performance documentation. The book's tips and tools help you find language that's clear, descriptive, objective, and acceptable in today's workplace. Examples, questions, and activities will help you learn on your own, with your team, or with others in your organization.
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Learn the simplest way to improve your business communication skills. There is no fluff and no vague advice, just practical step-by-step methods you can start using today. This multi-award-winning book teaches specific methods for better business conversations, emails, meetings, interviews, and more. Check out the reviews to hear from the real people this book has helped. Communication should be clear and concise, and we should get to the point quickly....
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The most successful leaders are story¬tellers. By mastering business storytelling, they achieve extraordinary business results. As a modern-day leader, you know you should develop this skill, but you don't have the time to do this in an ad-hoc way. What you need is a practical, reliable method to follow, one that will allow your business to reap the benefits of storytelling as soon as possible. In Putting Stories to Work, Shawn Callahan gives you...
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Español
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El siguiente trabajo de investigación se realiza partiendo de la hipótesis de que un modelo de radio en internet1 desde la promoción cultural, puede contribuir a la formación de ciudadanía reflexiva. Este problema se abordará desde el modelo de investigación cualitativa, que según Galeano (2011) establece que "la realidad social es el resultado de un proceso interactivo en el que participan los miembros de un grupo para negociar y renegociar...
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Hostile emails, letters and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person.
This new book focuses exclusively on workplace conflicts, internal and external, with instructions in...
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Do you want to be selected for that promotion?
Ready to be the leader you were meant to be?
It's time for you to connect and gain the influence needed to make Boss Moves!
Connection: How to Use Empathy to Gain Influence for Clear Communication at Work will give you all of the tools you need to show up as the best kind of leader there is (one with emotional intelligence). When it comes to managing others, you need to get what you say across....
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What is lean communication and why do you need it? Lean communication is a mindset and a set of principles and practices to apply lean thinking to become a better thinker and communicator.
In the manufacturing world, lean thinking has produced exceptional improvements in productivity and customer value. Manufacturing is a process that takes in raw materials, applies work to them, and produces something a customer values. Lean thinking, with its single-minded...
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This book gives aspiring women leaders in business, insights and practical tools to overcome the very common hurdles they typically face inside the workplace and out. Providing techniques that will transform middle and senior level females to become exceptional leaders, deliver strong business results and thrive with a healthy career/life balance.
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This book will open your eyes up to the value and importance of creating a business model that has recurring revenue. Learn the three types of recurring revenue models and how you can identify a niche in your current business or new business to create one or multiple new forms of recurring revenue that will give you predictability, stability and increase your businesses enterprise value.
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INTRODUCTION: ENGAGEMENT, DISCOVERY AND THE MILLENNIAL MYTH
ENGAGEMENT
It is told that Distinguished 17th Century architect Sir Christopher Wren, shared a story about Employee Engagement. Yes, there was interest in employee engagement in the year, 1678.
Wren, who was highly regarded for many of London's finest church designs, was visiting the job site of his St. Paul's Cathedral project in London.
His visit took him to the stone mason's pit.
He...
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Français
Description
Si la qualité des communications est essentielle dans la vie privée, elle l'est tout autant dans le monde du travail. La communication et la gestion, ouvrage de référence sur la communication en situation de gestion, présente une base théorique et pratique pour l'amélioration des habiletés relationnelles de chacun dans un contexte de travail, et ce, peu importe son style personnel de communication. De nombreux exemples et grilles d'analyse...
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Español
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La inteligencia intercultural no se trata solo de aprender el idioma del otro, ni de solo desarrollar habilidades esenciales para trabajar a nivel internacional, sino que también tiene una dimensión estratégica fundamental en el aspecto económico: la negociación, la conquista de mercados, la implantación, la asociación, la comercialización, etc., deben tener en cuenta los factores culturales. La inteligencia cultural amplía así el espectro...
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