Catalog Search Results
1) Business Management & HR Training: Episode 11,Business Management & HR Training The Empathy Muscle
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Empathy is the ability to relate to the thought, emotion, or experience of others. Empathy is a right brain activity that allows you to step into the shoes of another person and understand their feelings and needs. Considering Americans are polarized yet businesses need relationships, it is time we support ourselves and other with compassion and sensitivity. We should be curious about the views and experiences of others. We will learn how important...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Get that job! A cover letter can help a job-seeker stand out from the other applicants. In this program you’ll learn the components of a great resume, the importance of editing documents and producing a great cover letter. The cover letter is a sales pitch that sells your unique value and a resume is a marketing document that sells your unique skills and strengths. The objective is to stand-out as a superior candidate and land an interview. As you...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
As children, we were taught to distinguish right from wrong and to get the answer right. To be right was so important that, when wrong, our first reactions were to deny it, get defensive, blame others, or internalize it. As adults, it is no wonder why so many people fear making mistakes - even to the point of viewing failure as permanent and success as temporary. Now is the time to etch this phrase into our minds "trial and error learning." We will...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The workplace does not contain cookie cutter workers. The workplace has talented employees with personalities. Some are quiet and perform their duties with precision and excellence every day. Others appear to be more visible and garner recognition for their charisma and contributions. And then there are those whose insecurity leads them to wander the halls in a state of envy jealousy. Jealousy is angry agitated worry. It is human behavior we experience...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Learn why we tell lies, the statistics about deception and the cues and clues to spot if someone is being dishonest. Deception is defined as the intentional withholding of information or diliberately misleading information to a participant. We lie. Often for good reason - but we lie. Children can deceive as early as 6 months using fake laughter or pretend crying just to get attention. To maintain healthy relationships, it is a good idea to learn the...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career. We will learn the qualities of a great customer service...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
When we are hurt, it's a natural response to return the hurt. And our reasons may be logical but none justify retaliation. When plotting to hurt another, we are consumed with immature beliefs and reactions instead of sound judgment. Revenge is a primal need for self-defense. The goal of revenge is to rid one of shame and humliation, and restore power and pride. You want satisfaction and justice in the present. You want reassurance it won't happen...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break - only 1 in 3 workers actually take a lunch break. The remaining 2 in 3 eat at their desks and do not take short breaks. In fact, coworkers are often hesitant to even take a break if their manager does not. Taking breaks may reduce headaches, eyestrain, and lower back pain. Schedule your breaks and make them a habit. We will...
10) Business Management & HR Training: Episode 1,Business Management & HR Training Adapting to Change
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
We all wish for things to be better and more effective yet often dread, if not fear, the steps for improvement and our current routine. By learning to accept that change is natural, we can begin to adapt more quickly. Keep in mind you do not have to like the change but you do have to find a way to cope without fear of failure, fear of success, fear of rejection, fear of criticism, and fear of the unknown. We will learn how to confront our resistance...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Learn how lying adversely affects the workplace, how liars distort information and the cues and clues to spot an employee being dishonest. Deception. Businesses lose about 5% of its revenue due to fraud each year which is 3.5 trillion worldwide. From fraud and theft to leaks and embezzlement, deception ruins innovationb, damages teams, and destroys reputations. Manipulation, disinformation, and histrionics have no place in the workplace. Train yourself...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards....
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
No matter what vehicle it uses, negativity is damaging to the workplace. It may be found in gossip, attitude and general communication. Negativity can lead to distrust within a team and a decrease in employee engagement. It saps energy and diverts attention from productivity and performance. We’ll learn why an employee may act in a negative manner and how to recognize common behavior issues. It teaches how to create a positive attitude and how leaders...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Land an Interview! The key to a successful interview is preparation. The one aspect that will ensure an impressive interview is preparation, preparation, preparation. If your compelling resume and cover letter landed you an interview, it’s time to prepare for the actual interview and there is no better way than to anticipate and prepare for the questions. This program teaches the importance of researching a company and how to anticipate and prepare...
15) Business Management & HR Training: Episode 21,Business Management & HR Training Mentoring Veterans
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The military is known as the nation's biggest group of international ambassadors. Brave, dedicated, and well-trained, they serve our nation well: natural disaster relief, food and humanitarian relief, rescue operations, and medical assistance in impoverished areas. Once their service is complete, they return home eager to use their skills in the private sector. However, sometimes they need help adjusting to the civilian workplace culture. Thus the...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
In this program we'll learn how the leader converts decisions into answers and plans. Meetings reflect the openness, dynamics, and self-image of the organization. It is where collective ideas transform into great projects. It is imperative that every employee knows the components of a successful meeting. If you try these suggestions, your next meeting may well be even more powerful and productive. We will learn how the team leader creates an organized...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
We will learn if a great worker is born or made. We will learn the qualities of a great manager. We will learn the qualities of a great employee. Good employees are important in any business. When looking to add staff to your workplace, though knowledge is an asset, it can be taught. Pay closer attention to character, personality, and attitude. What is essential for an employee to achieve greatness is to have a great sense of personal secuity, an...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Common sense is the ability to think and behave in a reasonable way; to make a decision based on a simple perception of tghe situation or the facts. We all have an impact on business - either as a customer or worker. More than 13 million working days are lost every year due to stress-related causes costing U.S. employers approximately {dollar}300 billion annually. Seven out of ten Americans think that civility has eroded. Perhaps it is time for customers...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Ninety per cent of the population complain about their life - but do they take responsibility for why their life is the way it is? Do you make things happen, or do things just happen to you? It is common to avoid responsibility, avoid problem-solving, or avoid looking at ourselves in a truthful way. It is all right not to know all the answers - that's what experience is fo. But taking problems head-on will make you more liberated and aware. We will...
20) Business Management & HR Training: Episode 9,Business Management & HR Training Email Effectiveness
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Email is the preferred choice of communicating for most of us and most of us are overwhelmed by the amount of emails we receive each day. In fact, we spend 13 hours a week or 28% of the workweek managing emails. While milllenials prefer improvised texting for personal use, companies expect professional presentation. No one has time for leisure banter. We will learn why companies expect highly planned professional emails and how clear communication...
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