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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management...
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In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multiform approach to business interaction, and The...
3) Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
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The right story told at the right time has the power to persuade, promote empathy, and provoke action. Even more, a story explains who you are, what you want, and why it matters--better than any other communication tool in your arsenal. In Whoever Tells the Best Story Wins, author and vibrant keynote speaker Annette Simmons teaches you how to narrate personal experiences as well as borrowed stories in a way that demonstrates authenticity, builds emotional...
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Starting an e-commerce business from scratch, becoming your own boss, and achieving financial independence has never been more accessible. Our book, "From Zero to Summit: Dropshipping Guide," provides a comprehensive guide for anyone looking to explore the modern face of entrepreneurship through dropshipping.This guide sheds light on opening the doors to the world of dropshipping and mastering this dynamic business model for those who want to get...
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Unlock the Secrets to Successful Budget Negotiations and Client Relationships!Are you a new entrepreneur looking to navigate the complexities of budget negotiations with confidence and finesse? Do you struggle to manage client expectations and align them with your business's financial realities? Look no further! "Navigating Unrealistic Budget Expectations: A Guide for New Entrepreneurs" is your comprehensive roadmap to mastering the art of budget...
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Español
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La obra en cuestión explora de manera detallada la importancia del servicio al cliente en cualquier negocio, especialmente en el contexto actual, en el que los clientes tienen acceso a más información y opciones que nunca antes.El autor destaca la necesidad de una atención personalizada y la utilización de la tecnología para mejorar la eficiencia del servicio al cliente, pero también advierte sobre los peligros de una automatización mal implementada...
7) How to Talk to Influential People: Effective Strategies for Networking and Building Successful Relat
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English
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Are you struggling to build successful relationships and expand your network in your professional life? It can be frustrating and disheartening when you attend countless networking events, hand out business cards, and engage in small talk, only to find that nothing substantial comes out of it. You may even feel like you're wasting precious time and energy on fruitless efforts that yield no results. Networking is essential in today's competitive world,...
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Welcome to the intriguing journey ahead - a journey into the very fabric of consumer behavior, where decisions are made, preferences are formed, and connections are forged. In the bustling marketplace of ideas, products, and choices, understanding the minds of your customers is not just a business tactic; it's the key to unlocking a world of opportunities.Unraveling the EnigmaIn the pages that follow, we embark on a quest to decode the intricate dance...
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Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain...
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Introducing "The Art of Networking With People": Master the Skill That Unlocks Boundless OpportunitiesAre you ready to unlock the secret to success in both your personal and professional life? Look no further than "The Art of Networking With People." This comprehensive eBook is your guide to mastering the skill that has the power to transform your world.In today's interconnected world, networking has become an essential tool for growth and advancement....
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Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?
In a hyperconnected economy that is radically changing consumer...
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Revive the Heart of Business: Cherished Lessons from the Aisles of Tradition
Step through the quaint bell-clad door of memory lane and into the bustling aisles of a time-honored corner grocery store, where the scent of fresh produce and the warmth of genuine customer care lingered in the air. 'Corner Grocery Store Principles' is not just a book; it's a treasure chest of timeless wisdom, woven from the very fabric of family legacy and entrepreneurial...
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Français
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Ce livre est le guide ultime pour ceux qui cherchent à exceller dans le monde en constante évolution du contenu en ligne. Que vous soyez un photographe passionné, un graphiste talentueux, un vidéaste visionnaire ou un écrivain inspiré, ce livre vous offre des stratégies, des techniques et des inspirations pour transformer votre passion en succès numérique.À travers des conseils pratiques et des études de cas inspirantes, vous découvrirez...
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The best financial advisors are well equipped to succeed regardless of market conditions. Based on interviews with fifteen top advisors, each doing several million dollars' worth of business every year, The Million-Dollar Financial Advisor distills their universal success principles into thirteen distinct lessons. Each is explained step-by step for immediate application by veteran and new financial professionals alike. The lessons cover:
* Building...
15) Duct Tape Marketing Revised and Updated: The World's Most Practical Small Business Marketing Guide
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English
Description
As a renowned marketing guru and small business coach, John Jantsch has become a leading advisor on how to build and grow a thriving business. In his trusted book for small businesses, he challenges readers to craft a marketing strategy that is as reliable as the go-to household item we all know, love, and turn to in a pinch: duct tape. Duct Tape Marketing shows readers how to develop and execute a marketing plan that yields more revenue and ensures...
16) USP Revolution
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English
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A brand-new, effective research called The USP Revolution discusses how the reader may develop the strongest and most persuasive unique selling proposition (or point) for their company. The report's readers will discover why it is crucial to create the best USP for their company because it will give them a substantial competitive advantage.The best techniques for developing a strong USP will be taught to readers. These are tried-and-true techniques...
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Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.' is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes...
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If you're working hard to get new customers, but your profit isn't growing, you're not doing it right. What good is gaining customers today only to lose them tomorrow to the competition?
It's not enough to acquire new customers. Long-term nurturing is mandatory for your business to grow. Without customer retention, you'll spin your wheels to bring new people only to watch them walk away to lower prices or shiny new products elsewhere. Building customer...
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Español
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¿Alguna vez te has pregunatado como vende Amazon, Coca Cola, Zara, MacDonalds, Appel millones de dólares cada año? Aquí es donde entra en juego el neuromarketing, una poderosa disciplina que combina la ciencia del cerebro con las estrategias de marketing para influir en las decisiones de compra de los consumidores. El neuromarketing nos permite comprender cómo piensan y actúan los clientes, y nos proporciona las herramientas para optimizar nuestras...
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As more and more organizations scale back on their in-the-field sales operations, sales pros have had to focus their energy and skills on closing deals over the phone--and doing it faster than ever before. Authors Renee P. Walkup and Sandra McKee's easy-to-follow guide for salespeople trying to generate product excitement over the phone provides quick strategies to help you boost your success rate. Selling to Anyone Over the Phone does this by teaching...
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