Catalog Search Results
Publisher
Channel 1
Pub. Date
2009.
Language
English
Description
In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.. In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.. Produced in Australia, this 12 part telephone skills video...
Publisher
Kantola Productions
Pub. Date
2016.
Language
English
Description
Susan Packard's three keys to great leadership: leaders are connected, leaders keep their organizations fresh, and leaders show courage. Easier said than done? Sharing lessons learned from failures as well as successes, Packard describes how to stay connected to customers and colleagues, always remembering that connections are reciprocal. She explains how innovation maintains your freshness while keeping your team motivated and engaged. And she details...
Publisher
Kanopy Streaming
Pub. Date
2014.
Edition
Second edition.
Language
English
Description
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust and gaining employee involvement. "Leadership: Whats Trust Got To Do With It?" tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust....
5) Himalaya
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
Tibetan
Description
Academy Award nominated movie filmed over seven months in the forbidding Dolpo region of Nepal, Himalaya tells the story of a generational struggle for the leadership of a tiny mountain village between its proud old chief and a headstrong young caravanner.
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
Key topics: Leaders, Managers, Autocratic managers, Democratic managers, Laissez-Faire managers, Paternalistic managers, Theory X and Y managers. What's the difference between a leader and a manager? What kinds of managers are there? What are the problems of managing in the real world?
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2023.
Language
English
Description
María Teresa Kumar shows you how to build your confidence as a speaker and prepare for public speaking. This talk is facilitated by author, activist, and strategist Rinku Sen as part of the Women's Leadership Online Summit produced by Berrett-Koehler Publishers.
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2023.
Language
English
Description
A strong coaching culture can help employees at all levels of your organization grow their skills, enhance their value, and reach their professional goals. It can also drive systemic changes leading to more diverse, inclusive workplaces. In this session, you will hear from Magdalena Mook, the CEO and Executive Director of ICF (International Coach Federation), and coaching culture specialist Tracy Sinclair. * Why partnering with a professional coach...
Publisher
The Great Courses
Pub. Date
2010.
Language
English
Description
What is the power of three? And why is it so important to writing a great speech? Find out as Professor Hale unpacks the 13th chapter from Paul's first letter to the Corinthians to demonstrate why a speech - and the examples and anecdotes it uses - should be planned in threes.
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2023.
Language
English
Description
Simply saying you have a women's initiative isn't enough. To create impact in your organization, you need support, structure, and development opportunities. In this talk with Director, Women's Leadership Center at American Management Association, Lauren McNally, and Learning Solutions Manager at American Management Association, Tammy Swed, teach you to: * Build or enhance an empowering program * Address unique challenges women face in the workplace...
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2023.
Language
English
Description
Although women are playing an increasingly important economic role in their families, communities and society and often carry the burden of economic and reproductive labor, they are less likely than men to take time off, and their health and well-being is suffering as a consequence. This talk with Executive Director of National Latina Institute for Reproductive Health Jessica González-Rojas provides: * Information regarding time off for the average...
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2020.
Language
English
Description
How do you define good leadership during times of uncertainty? President and Founder of Berkana Institute Margaret Wheatley explores the answer and shares her thoughts on what lies ahead and how we can contribute to the alleviation of suffering, and embodying the best human qualities so that people do not forget that all humans possess these, especially themselves. This talk is facilitated by Berrett-Koehler CEO and CFO David Marshall as part of the...
14) Simple Rules
Publisher
Kantola Productions
Pub. Date
2016.
Language
English
Description
**Program Highlights**.- Six short-cut strategies for achieving your toughest goals..- A clear process to create better rules for business and personal life..- Examples and tools for successful implementation of Simple Rules...We struggle with complexity every day. We have too much information, face too many choices, and drown in tsunamis of detail. How can we possibly make decisions in the midst of this chaos while striving to achieve our personal...
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2020.
Language
English
Description
How do you create value amid a rapidly changing marketplace and business landscape? In this session, Founder and Executive Director of the Aspen Business & Society Program Judy Samuelson will share: * How to drive transparency with digital tools and the Internet * Building a more powerful worker voice & the decline of the importance of capital * The increasing complexity of global supply chains in the face of limited resources * The new rules of business...
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2020.
Language
English
Description
Leaders make the future, but we have to implement our vision in strategic ways. In this session, you’ll hear from leading futurist Bob Johansen on: * The basics of how to develop strategic foresight and thinking with an eye for the future * The mindset every leader needs for thriving in the future * How to create greater clarity for people amid a crisis rooted in fear * Practical tools for implementing full-spectrum thinking into your everyday decisions...
Publisher
The Great Courses
Pub. Date
2010.
Language
English
Description
Key to effective speaking is using your voice and body to reinforce your meaning. Using examples from Patrick Henry, Oliver Cromwell, Winston Churchill, and others, learn how the power of a speech lies not so much in words as in vocal and physical elements like tone, pitch, facial expression, and posture.
Publisher
Berrett-Koehler Publishers Inc
Pub. Date
2020.
Language
English
Description
Leadership takes courage — and now is the time to rewrite the rules to leave our workplaces and world better than we found them for the next generation. In this session from author Minda Harts, you will learn: * How to lean into courage in leadership and listening courageously * How to build stronger coalitions between white women and women of color * The specific inequities that women of color face in the workplace * The new opportunities and everyday...
Publisher
Kantola Productions
Pub. Date
2016.
Language
English
Description
**Program Highlights**.- Why companies need different policies and procedures designed for innovation.- How to implement Customer Development and other "lean"practices..Companies looking to be innovative face a conundrum: policies and procedures designed to make them efficient oftentimes stifle innovation. Unlike start-ups which are innovative by design, most organizations believe innovation can only happen by exception—or heroic efforts. So how...
20) Make It a Story
Publisher
The Great Courses
Pub. Date
2010.
Language
English
Description
Turn now to a series of lectures on composing effective speeches. Here, investigate the benefits of organizing information into a story to give your details weight and vividness. One powerful example of this concept at work: Marie Curie using storytelling to explain the complexities of radium - and to make them memorable.
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