Conformance to requirements is Quality. Assuring Quality means process by which undesirable elements are removed and those which suit the cost, design, and performance are solely selected. Quality assurance is everybody's job and responsibility of the organization

El mundo industrial, comercial y de servicios se ha visto envuelto en los últimos años en una alta competencia que obliga a todas las organizaciones a luchar por ocupar un lugar preponderante en las preferencias del cliente, el cual se refleja en sus ventas y utilidades. Uno de los aspectos que ha impulsado esa competencia es el fenómeno de la globalización, el cual ha inducido a las empresas a implementar formas más eficientes y eficaces de...

El servicio y la calidad son hoy factores diferenciadores de organizaciones que asumen su éxito desde la perspectiva de los clientes y referentes para elevar sus niveles de competitividad. Esta obra ofrece al lector una orientación teórica y práctica que ayudará a las organizaciones, instituciones y empresas a diseñar, implementar y evaluar los procesos de calidad y servicio. Además, proporciona un capítulo de talleres que sirve de guía...

"Before you decide if your company should go for the certification, you have to ask yourself one important question: Do you really need it?" This book is a complete guide that will not only help you decide on this crucial concern, but also lead you from the beginning of the certification project to the end. This book is not focused solely on one ISO standard, the certification process is the same for any standard, so the book is adapted in such a...

Many have hailed the widespread use of generic drugs as one of the most important public-health developments of the twenty-first century. Today, almost 90 percent of our pharmaceutical market is comprised of generics, the majority of which are manufactured overseas. We have been reassured by our doctors, our pharmacists and our regulators that generic drugs are identical to their brand-name counterparts, just less expensive. But is this really true?...

These two volumes are about understanding-why-and application-how-with the aim of providing guidance and introduction to both. Quality is the consistent achievement of the user's expectations of a product or service. The achievement needs to be "The right thing, right first time, every time, in time." Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions. Variation does not sit happily with consistency...

Automatización de tests de software El uso de Selenium es un manual práctico dirigido a todos los profesionales y empresas en el área de sistemas y que buscan mejorar la calidad de sus servicios y / o productos de forma sencilla, eficiente y de bajo costo. En este libro encontrará las características que proporciona la herramienta Selenium para implementar un sólido entorno de test automatizado, como: escribir / ejecutar scripts de test, exportar...

Understanding Kaizen, knowing when to use Kaizen, and performing end to end Kaizen project has never been easier! Have you ever wanted to perform Kaizen project, exercise, or event on your company's processes? Have you ever wanted to perform Kaizen project, exercise, or event on your customer's processes? Have you ever wanted to identify wastes, achieve cost savings, cost reductions, and cost leadership in your company? If the anwer to any of these...

Understanding value streams, mapping current and future state value streams, and performing end to end value stream mapping exercise has never been easier! Have you ever wanted to perform value stream mapping exercise on your company's processes? Have you ever wanted to perform value stream mapping exercise on your customer's processes? Have you ever wanted to identify wastes, achieve cost savings, cost reductions, and cost leadership in your company? If...

¿Su negocio o la empresa en la que labora se ha enfrentado a problemas tales como: retrasos en las entregas de producto, errores en los procesos de producción, accidentes y áreas de trabajo sucias y desorganizadas? ¿Sabía que el secreto de tener un negocio productivo está en la limpieza y el orden con que se trabaje?El proceso de las 5´s en acción. La metodología japonesa para mejorar la calidad y la productividad de cualquier tipo de empresa,...