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Let's be realistic, it is human to make mistakes, so it's impossible to have a system with no errors; it is, however, possible to have a system that improves itself and learns from its mistakes. Internal audits are a crucial part of such a system. In this book, Dejan Kosutic, an author, and experienced ISO consultant is giving away his practical know-how on ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 20000, ISO 22000, OHSAS 18001, ISO 13485, AS9100...
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El mundo industrial, comercial y de servicios se ha visto envuelto en los últimos años en una alta competencia que obliga a todas las organizaciones a luchar por ocupar un lugar preponderante en las preferencias del cliente, el cual se refleja en sus ventas y utilidades. Uno de los aspectos que ha impulsado esa competencia es el fenómeno de la globalización, el cual ha inducido a las empresas a implementar formas más eficientes y eficaces de...
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"There are many misconceptions about ISO standards that very often do not allow the standard to become a serious candidate for consideration, let alone for the actual implementation." In this book, Dejan Kosutic, author and experienced ISO consultant, is giving away his practical know-how on preparing for ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 20000, ISO 22000, OHSAS 18001, ISO 13485, AS9100, and IATF 16949 implementation. No matter if you...
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El servicio y la calidad son hoy factores diferenciadores de organizaciones que asumen su éxito desde la perspectiva de los clientes y referentes para elevar sus niveles de competitividad.
Esta obra ofrece al lector una orientación teórica y práctica que ayudará a las organizaciones, instituciones y empresas a diseñar, implementar y evaluar los procesos de calidad y servicio. Además, proporciona un capítulo de talleres que sirve de guía...
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Quality is not the sole responsibility of QA. If the whole team doesn't take quality seriously, the release of new features will always be delayed or worse, buggy software gets released. I have heard many people referring to QA as just a testing entity, which possibly means QA does nothing within the agile environment other than testing. In addition, speaking of agile software development QA, some people may also think that it is just for monitoring...
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Navigate the intricacies of examination management across Sub-Saharan Africa with Quality Assurance in the Management of Examination Systems in Sub-Saharan Africa. This comprehensive guide is tailored for both mass testing institutions and professional credentialing bodies operating in the public and private sectors.
Discover effective strategies in planning, programming, and budgeting, bolstered by system practices and theories of implementation....
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In this book, Dejan Kosutic, author and experienced ISO consultant, is giving away his practical know-how on managing policies, procedures, plans, forms, reports, and other documented information. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn on how to handle ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 20000, ISO 22000, OHSAS 18001, ISO 13485, AS9100, and IATF 16949 documents.
Many...
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"Before you decide if your company should go for the certification, you have to ask yourself one important question: Do you really need it?" This book is a complete guide that will not only help you decide on this crucial concern, but also lead you from the beginning of the certification project to the end. This book is not focused solely on one ISO standard, the certification process is the same for any standard, so the book is adapted in such a...
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This is a book about practicing, learning, and sharing our experiences with the Lean methodology and the Toyota Production System.
Doctors don't "implement medicine," they practice medicine.
Lawyers don't "implement cases," they practice law.
Shouldn't Lean facilitators, consultants, managers, and the like, also "practice Lean?"
When most of us start with Lean, the practices and principles are new. We might struggle to make change happen....
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Automatización de tests de software El uso de Selenium es un manual práctico dirigido a todos los profesionales y empresas en el área de sistemas y que buscan mejorar la calidad de sus servicios y / o productos de forma sencilla, eficiente y de bajo costo. En este libro encontrará las características que proporciona la herramienta Selenium para implementar un sólido entorno de test automatizado, como: escribir / ejecutar scripts de test, exportar...
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Automating Software Tests Using Selenium is a practical manual aimed at all professionals and companies in the systems area and who aim to improve the quality of their services and / or products in a simple, efficient and low cost. In this book you will find the features that the Selenium tool provides to implement a robust automated testing environment, such as: writing / executing test scripts, exporting / importing test scripts into a test project,...
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Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a position more likely to build an intimate relationship with customers and build a foundation of operational excellence. Lean as a philosophy is new to the service companies, and many of them struggle to...
14) Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I
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These two volumes are about understanding-why-and application-how-with the aim of providing guidance and introduction to both.
Quality is the consistent achievement of the user's expectations of a product or service. The achievement needs to be "The right thing, right first time, every time, in time." Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions.
Variation does not sit happily with consistency...
15) Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II
Author
Language
English
Description
These two volumes are about understanding-why-and application-how-with the aim of providing guidance and introduction to both.
Quality is the consistent achievement of the user's expectations of a product or service. The achievement needs to be "The right thing, right first time, every time, in time." Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions.
Variation does not sit happily with consistency...
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Description
Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.
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This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives, personnel new to quality, or organizations interested in introductory information on quality and process improvement. It is intended to be a helpful guide on implementing and optimizing an integrated Lean Six Sigma approach focused on realizing return value and bottom line impact. The principles of Lean and Six Sigma are introduced and discussed...
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Focusing on culture eliminates ineffective patterns, sets a more positive course, and then perpetuates that course, all on its own. That's the beauty of leading a culture instead of just a company, and that is exactly what The Culture Fix is designed to show you. In just 90 days, Will Scott pulls apart 9 Deeds in order to bring your company's culture alive, and into a thriving, driven organism that goes beyond the four walls of your building. When...
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Martin Hinsch summarizes all chapters of the ISO 9001:2015 shortly. The text offers both beginners and users with little knowledge of the standard an introduction to or a refresher course on the world's most important standard for management systems. Therefore, each individual chapter of the standard is described. The text is primarily aimed at those QM enthusiasts who would like to gain a basic understanding of the standard briefly, concisely and...
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Six Sigma is a collection of ideas and tools that many organizations are using as part of their efforts to improve the quality of their products and services. Six Sigma for Project Managers explores the concepts that project managers need to know to make six sigma work for their organizations.
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