Organizing your business around the customer.
(eVideo)

Book Cover
Average Rating
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Format
eVideo
Physical Desc
1 online resource (1 video file, approximately 52 min., 7 sec.) : digital, .flv file, sound
Status

Description

Loading Description...

More Details

Language
English

Notes

General Note
Title from title frames.
Date/Time and Place of Event
Originally produced by Kantola Productions in 1993.
Description
Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers.
System Details
Mode of access: World Wide Web.

Syndetics Unbound

Also in this Series

Checking series information...

More Like This

Loading more titles like this title...

Citations

APA Citation, 7th Edition (style guide)

Siboni, R. (2014). Organizing your business around the customer . Kanopy Streaming.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Siboni, Roger. 2014. Organizing Your Business Around the Customer. Kanopy Streaming.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Siboni, Roger. Organizing Your Business Around the Customer Kanopy Streaming, 2014.

MLA Citation, 9th Edition (style guide)

Siboni, Roger. Organizing Your Business Around the Customer Kanopy Streaming, 2014.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Staff View

Grouped Work ID
01d9d768-6fc5-f109-a75a-1391e77cc1e6-eng
Go To Grouped Work

Grouping Information

Grouped Work ID01d9d768-6fc5-f109-a75a-1391e77cc1e6-eng
Full titleorganizing your business around the customer
Authorkanopy
Grouping Categorymovie
Last Update2023-05-04 17:37:35PM
Last Indexed2024-03-27 02:02:27AM

Book Cover Information

Image Sourcesideload
First LoadedJun 9, 2023
Last UsedJan 24, 2024

Marc Record

First DetectedDec 17, 2022 12:55:34 AM
Last File Modification TimeMay 04, 2023 05:37:59 PM

MARC Record

LEADER01841ngm a2200361 i 4500
001kan1042620
003CaSfKAN
00520130802105144.0
006m     o  c        
007vz uzazuu
007cr una---unuuu
008140717p20141993cau052        o   vleng d
02852|a 1042620|b Kanopy
035 |a (OCoLC)897765886
040 |a UtOrBLW|b eng|c UtOrBLW|e rda
24500|a Organizing your business around the customer.
264 1|a [San Francisco, California, USA] :|b Kanopy Streaming,|c 2014.
300 |a 1 online resource (1 video file, approximately 52 min., 7 sec.) :|b digital, .flv file, sound
336 |a two-dimensional moving image|2 rdacontent
337 |a computer|2 rdamedia
337 |a video|2 rdamedia
338 |a online resource|2 rdacarrier
500 |a Title from title frames.
518 |a Originally produced by Kantola Productions in 1993.
520 |a Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers.
538 |a Mode of access: World Wide Web.
650 0|a Organizational behavior.
650 0|a Consumer behavior.
650 0|a Customer relations|x Management.
7001 |a Siboni, Roger,|e speaker.
7102 |a Kanopy (Firm)
85640|u https://pascolibraries.kanopy.com/node/42621|z A Kanopy streaming video
85642|z Cover Image|u https://www.kanopy.com/node/42621/external-image